Honestly, I have learned a lot in this class and they have all changed my writing skills in one way or another. A couple of most important things to remember is to research your audience, keep the piece clear and concise to capture a wider audience, and try to use visuals to capture the interest of readers. I learned new ways to start writing a document, like logical mapping which I have never used before. I learned the different types of documents and which situation demands what kind of solution. I currently work for Information Technology Services at RIT, and if there’s one thing I have learned, never assume what the front person may or may not know. I realized that many end users, irrespective of their technical knowledge, prefer visuals to understand something. For instance, if a user is trying to map a printer, they would rather have visuals (screenshots) showing them an example, instead of just a set of instructions.
Plain language is pretty important in my profession, mostly because people have varying levels of education and technical knowledge. Another thing to notice is that the kind of language you use will vary intensively from how you communicate with your peers, for instance systems administrators and security analysts to name a few, and how you communicate with end users. One rule that has helped me a lot is if you do not know the person at the end of the line, start off with as simple plain language you can, and work your way up to more technical terms if you deem the person has that knowledge and expertise. I sometimes help someone who has performed all basic troubleshooting I would have performed to find what is wrong, and this tells me that the user at least has some technical knowledge.
Overall, using plain language can sometimes be as effective as using very technical terms in order to get your point across to the reader. This class has helped me a lot in honing my writing skills.
– Smayan Daruka